Customer Service Manager

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Master HR
  • Opublikowane: 11 sierpnia 2022
  • Applications 0
  • Obejrzeń 1966
Opis oferty

Master HR adviser team have many years experience in the field of recruitment and personal development. Our mission is support of companies through professional  consultation to advise and develop them in the selection of suitable candidates. We are convinced that the creation of employer branding starts at well-prepared bespoke recruitment, a process that we are excited to be part.


Currently, for our Business Partner with Swedish capital – a Designer and Manufacturer of high-quality furniture intended for private and public Customers, a company with an established position on the Scandinavian market, we are looking for a candidate for the position:


 Customer Service Manager


Location:  Brodnica Górna/okolice Kartuz/praca stacjonarna.

Ref.no.: 2022/08/Customer Service Manager/BrodnicaGórna


  • You will be responsible for managing Customer Accounts in the company (servicing about 10 key customers),
  • As the key account manager you make sure that the Customer is happy, that the customers develops in a good way and that we have the best processes in place with regards to handle the customer,
  • You will be the Customer’s voice in company. You can explain the needs of the customer internally and secure that we always strive to make the customer happy,
  • You work closely with other Departments such as Product Development, Purchasing and Production,
  • You will be responsible that the necessary links between the company and the Customer is in place and working well,
  • You are responsible for pricing and price negotiations with Customers,
  • You will manage the implementation of projects with customers and within the organization,
  • You will be responsible for finding standardization of work and implementation of good practices as well as improvement of internal procedures,
  • You will Introduce and implement solutions and tools to improve and optimize customer service, logistics and production planning processes,
  • You will supervise of the work of the Customer Service Team, Logistics and Production planning (about 5 people in the team),
  • You and your team will handle customer complaints and warranty service,
  • You will make sure we follow and develop according to the departments KPI’s,
  • You will work closely with the Managing Director in Poland as well as with the President of the Company in Sweden,
  • You will report directly to the Managing Director.



  • You have the ability to clearly understand customer needs, the Customer’s Business and their Customers’ needs,
  • You quickly understand how the customer works, their challenges and their processes,
  • You are used to proactively work with customer and can identify improvements before the customer does,
  • You are used to have multiple contact areas with customers, understand the different stakeholders different needs and actively lead the customer from the company’s perspective,
  • You are fluent in English, both verbally and in writing,
  • You have strong communication skills, and can perform them in both English and Polish,
  • You have a higher education,
  • You are excellent in building and develop business relationships,
  • You are a born problem solver, you take initiatives and are a strong believer in pragmatic ways to solve problems,
  • You are a true team player and excellent in building strong, effective teams. You also have a proven ability to connect the internal teams with the customers’ teams,
  • You are a strong negotiator with a positive attitude,
  • You are used to calculations and managing KPI’s,
  • You have good Excel skills,
  • You have an interest in furniture, in production and in product development.



We offer:

  • Stable employment under an employment contract in a company with national and international reach, guided by the values of: partnership, responsibility, quality, development and commitment,
  • Possibility of professional development, freedom of action and responsibility,
  • Additional benefits: Private Health Insurance, Company Social Benefits Fund.


      Interested persons please send the application containing CV with professional achievements to:













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